Information Communication and Technology Officer at the International Institute of Tropical Agriculture (IITA)

August 7, 2023
Application deadline closed.

Job Description

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.


  • Install and ensure the proper functioning of the voice network (IP PBX).
  • Monitor internet system operation to detect potential problems.
  • Install, upgrade, and maintain all LAN items, support LANs &WANs, network segments, internet, and intranet systems.
  • Maintain system efficiency, ensure system design, and allow all its components to work correctly.
  • Configure and install systems and set up new users.
  • Set up projectors, printers, photocopiers, digital cameras, etc., for everyday office use and as necessary for meetings.
  • Troubleshoot technical problems with mobile subscriptions and IP phones.
  • Ensure satellite phones are working and SIM cards are activated at all times.
  • Ensure good asset management of ICT equipment at the offices and update the asset register and inventory tracking system with the Logistics and Administrative Officer.
  • Set up/configure new user E-mail, install antivirus, and maintain its upgrade with staff.
  • Ensure availability of LAN for all offices, and determine platform, interface, and bandwidth needs.
  • Install and troubleshoot all hardware problems following designs or installation specifications and resolve IT issues for staff remotely and on Mac, Windows, and Linux OS.
  • Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment
  • Make recommendations for future upgrades of network systems, equipment/gadget.
  • Maintained network management platform and ensured LAN security integrity and system security, providing frequent software updates, antivirus updates, and patches.
  • Coordinate and monitor surveillance equipment; IDS, CCTV, alarms, smoke detectors, and access control.
  • Support the FSC to design, implement, and maintain security protocols, policies, plans, and systems to cover all possible security threats.
  • Support in facilitating training and induction of new staff.
  • Implement/Automate security strategies as directed by the FSC
  • Support in running risk assessment and security tests and designing countermeasures to eliminate as many potential risks as possible.
  • Ensure that communication tools and equipment are functioning correctly.
  • Support the development of newsletters, websites, and social media content.
  • Support staff in information management to properly implement policies such as GDI, PAR exercise etc.
  • Perform any other job-related tasks as may be assigned by the Supervisor.


  • B.Sc / HND in Computer Science, Computer Engineering or related field with a minimum of five (5) years performing a similar role in a well-structured environment.

The ideal candidate must:

  • Have good communication skills (writing, reading, and speaking).
  • Have good knowledge of software handling.
  • Have the ability to handle minor hardware repairs.
  • Have good knowledge of LANs and WANs, network segments, and internet and intranet systems.
  • Have good understanding of power backup systems (Inverters, batteries), Voltages, alternating and Direct Current and earthing.
  • Understand security equipment installation and maintenance (CCTV, access control, IDS, etc.).


  • We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.