Retention Specialist at Quidax

Marketing
July 18, 2023
Full Time Remote
Application deadline closed.

Job Description

We are a crypto startup and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects the world together and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products.

Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.

What You’ll be Doing

  • As a retention specialist at, your primary goal is to ensure our customers keep using and paying for our products and services.
  • You’ll work closely with product development and customer service teams to address any issues and enhance the overall customer experience.
  • You’ll ensure that our customers stay engaged with and continue to use our products and services.
  • You’ll be the key player in maintaining customer loyalty and preventing churn.

What your Day-to-day looks like

  • Reach out to customers who may have shown signs of disengagement or expressed concerns.
  • Analyze customer feedback collected from various sources, such as surveys, reviews, and social media.
  • Collaborate with product development, marketing, and customer support teams to address customer pain points and ensure that the product/service aligns with customers’ needs and expectations
  • Engage with customers through emails, calls, or messages to maintain relationships and inform them about new features, updates etc

Requirements

What you need to have:

  • 0-2 years of experience in customer retention
  • Strong analytical and problem-solving skills
  • You are able to work very well with data and analyse trends
  • Remarkable communication skills
  • Experience leading a retention team.

Nice to haves:

  • Crypto experience
  • Fintech experience.

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