Travel Associate at Wakanow

October 13, 2023
Application deadline closed.

Job Description

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

Job Objectives

  • The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
  • This role requires excellent customer service skills, attention to detail, and a passion for travel.
  • The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

  • Respond to all telephone inquiries regarding booking of travel reservations
  • Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
  • Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
  • Make reservations, issue tickets, and manage travel itineraries.
  • Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
  • Cross selling Wakanow products
  • Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
  • Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
  • Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
  • Ensure compliance with all relevant travel regulations, company policies, and industry standards.


  • 1 – 3 years experience
  • Proficiency in the use of GDS
  • Strong customer service and communication skills
  • Travel agency experience
  • Passion for travel.
  • Ability to work well in a fast-paced and dynamic environment.