Travel Centre Agent at Wakanow

Application deadline closed.

Job Description

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.


  • Respond to all telephone inquiries regarding booking of travel reservations
  • Attends to walk-in customers
  • Identify products and sales opportunities that fit customers’ travel needs
  • Make alternative booking arrangements if changes arise before or during the trip
  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  • Preparing customized itineraries to suit the clients’ preferences and budget
  • Create and update electronic records of clients
  • Make and confirm bookings online
  • Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  • Modify existing bookings to suit changes in clients’ circumstances
  • Research destinations and keep self-up to date with travel industry news
  • Escalate reoccurring issues and proposing solutions to solve these solutions


  • Bachelor’s Degree in any field with years of relevant experience in Customer Services.
  • Excellent communication and interpersonal skills.
  • Product Knowledge skill
  • Passion for the airline industry and a desire to contribute to its growth.
  • Highly motivated, detail-oriented, and adaptable